Terms & Conditions
Last updated: 30 September 2026
Welcome to Arenno.
These Terms of Service (“Terms”) govern your use of arenno.co.uk and any purchases made through our website.
Throughout these Terms, “Arenno”, “we”, “us” and “our” refer to Atlantic Digital, trading as Arenno. “You” and “your” refer to any visitor, customer or person using our website.
By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before using our website or purchasing any products.
Nothing in these Terms affects your statutory rights as a consumer under UK law.
1. About Us
Business Name: Atlantic Digital
Trading Name: Arenno
Website: arenno.co.uk
Email: support@arenno.co.uk
Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to offer and sell our products.
Your purchase contract is with Atlantic Digital, trading as Arenno, and not with Shopify.
2. Using Our Website
You may use our website only for lawful purposes.
You must not:
-
use the website for fraudulent or unlawful purposes;
-
attempt to interfere with the security or operation of the website;
-
introduce viruses, malicious code or other harmful technologies;
-
attempt to gain unauthorised access to our systems or accounts;
-
use automated systems to abuse, disrupt or overload our services; or
-
infringe the rights of Arenno or any third party.
We may restrict or suspend access to the website where reasonably necessary to protect our customers, systems or legal rights.
3. Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements and other information displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and reasonable manufacturing variations.
Product packaging may also differ from images displayed on the website without materially affecting the product itself.
All products are subject to availability.
Nothing in this section limits your statutory rights where goods are faulty, not as described, not of satisfactory quality or otherwise fail to meet applicable UK consumer law.
4. Prices
All prices displayed on arenno.co.uk are shown in pounds sterling (GBP) unless clearly stated otherwise.
We take reasonable care to ensure that prices are accurate.
Any applicable delivery charges will be displayed during the ordering process before you complete your purchase.
Prices, promotions and discounts may change from time to time. Changes will not affect orders that have already been accepted by us.
5. Pricing Errors
Occasionally, a product may be displayed with an incorrect price due to an administrative, technical or other genuine error.
If we identify an obvious pricing error before accepting your order, we may contact you and offer you the opportunity to purchase the product at the correct price or cancel the affected item.
If you choose to cancel, or if we are unable to contact you where reasonably necessary, any payment already taken for the affected item will be refunded.
We will not use this provision to change the agreed price of an order merely because we later decide that the product should have been sold at a higher price.
6. Placing an Order
By placing an order, you are offering to purchase the products in your basket subject to these Terms.
After placing your order, you will normally receive an email confirming that we have received it.
This acknowledgement does not necessarily mean that your order has been accepted.
Unless otherwise stated, a contract for the purchase of goods is formed when we confirm that your order has been accepted or dispatched.
We reserve the right to decline or cancel an order before acceptance for legitimate reasons, including:
-
the product being unavailable;
-
an obvious pricing or description error;
-
suspected fraud or unauthorised payment;
-
payment authorisation failure;
-
restrictions affecting delivery; or
-
circumstances in which fulfilling the order would be unlawful.
If payment has already been taken for an order that we subsequently cancel, we will refund the relevant amount.
7. Payment
You agree to provide current, complete and accurate payment and billing information when making a purchase.
Available payment methods will be displayed at checkout.
Payments may be processed by third-party payment providers. Their own terms and privacy practices may apply to their services.
You confirm that you are authorised to use the payment method provided for your order.
We will not charge optional extras without your express agreement.
8. Delivery
Available delivery methods, estimated delivery times and applicable delivery charges will be displayed on our website or during checkout.
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including carrier delays, adverse weather, transport disruptions or other unexpected events.
We will comply with applicable UK legal requirements concerning delivery times.
You are responsible for providing a complete and accurate delivery address.
If you notice an error in your delivery details, please contact us as soon as possible at:
Once an order has entered fulfilment or has been dispatched, we may not be able to amend its delivery address.
9. Cancellations, Returns and Refunds
Your rights to cancel an order, return products and obtain refunds are explained in our Returns & Refunds Policy, which forms part of these Terms.
Customers purchasing eligible goods online have statutory cancellation rights under UK consumer law in addition to any voluntary return period offered by Arenno.
Our Returns & Refunds Policy does not limit your statutory rights.
For assistance with a return, cancellation or refund, contact:
10. Faulty or Misdescribed Products
We are under a legal duty to supply goods that comply with applicable UK consumer law.
Products must be as described, of satisfactory quality and fit for their intended purpose where applicable.
If a product is faulty, damaged, not as described or otherwise fails to comply with your statutory rights, please contact us at:
Depending on the circumstances and applicable law, you may be entitled to remedies including repair, replacement, price reduction or refund.
Nothing in these Terms limits those rights.
11. Promotions and Discount Codes
From time to time, we may offer promotional prices, discount codes, multi-buy offers or other promotions.
Promotions may be subject to additional conditions communicated when the promotion is offered.
Unless otherwise stated:
-
promotions are available for a limited period;
-
promotional codes cannot be exchanged for cash;
-
only eligible products may participate;
-
promotions may not be combined with other offers; and
-
promotions are subject to stock availability.
We may withdraw or amend a promotion before an order is placed, provided this does not affect an order already accepted under the applicable promotional terms.
12. Website Information
We make reasonable efforts to keep the website accurate and up to date.
From time to time, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, pricing, delivery or promotions.
Where appropriate, we may correct such information.
Corrections will not remove or restrict any statutory rights you already have in relation to an accepted order.
13. Intellectual Property
Unless otherwise stated, content available on arenno.co.uk, including text, graphics, branding, logos, photographs, product presentation, designs and website content, is owned by or licensed to Atlantic Digital / Arenno and is protected by applicable intellectual property laws.
You may access and use the website for your personal, non-commercial use.
You may not reproduce, distribute, commercially exploit or substantially copy our protected content without our permission, except where permitted by law.
14. Reviews and User Content
If you submit a review, photograph, comment or other content to our website, you confirm that you have the right to submit that content.
Content must not:
-
be unlawful;
-
contain malicious or deliberately misleading material;
-
infringe another person's intellectual property or privacy rights;
-
contain abusive or discriminatory material; or
-
impersonate another person.
Where you submit content for publication on our website, you grant us permission to display and use that content for purposes connected with operating and promoting Arenno, subject to applicable law and our Privacy Policy.
We may moderate or remove content where reasonably necessary.
15. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, payment providers, delivery companies, social networks or other services.
These third parties operate independently and may have their own terms and privacy policies.
We are not responsible for services provided independently by third parties, except where applicable law makes us responsible for them.
16. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Personal information necessary to process orders, provide customer service and operate our website will be handled in accordance with applicable UK data protection law.
17. Our Responsibility to You
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
In particular, nothing in these Terms limits or excludes liability for:
-
death or personal injury caused by negligence where liability cannot legally be excluded;
-
fraud or fraudulent misrepresentation;
-
deliberate wrongdoing; or
-
your statutory consumer rights.
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable when the contract was formed.
Where you purchase products as a consumer, we are generally not responsible for business-related losses such as loss of profits, revenue or business opportunities arising from personal use of our products.
Your rights under UK consumer protection law remain unaffected.
18. Events Outside Our Reasonable Control
We are not responsible for delays or failures caused by events outside our reasonable control.
These may include disruptions to transport networks, carrier delays, severe weather, telecommunications failures or other events that we could not reasonably prevent.
Where such an event materially affects your order, we will take reasonable steps to minimise the disruption and communicate with you where appropriate.
Your statutory rights, including any right to cancel or receive a refund where applicable, remain unaffected.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, business practices or applicable law.
The version of the Terms that applies to your purchase will normally be the version in force when you place your order.
We will not retrospectively change the contractual terms of an accepted order to your detriment without a lawful basis for doing so.
The latest version will always be published on arenno.co.uk with its effective date.
20. Severability
If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will apply only to the extent legally permitted.
The remaining provisions will continue to apply.
21. No Waiver
If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.
Nothing in these Terms prevents you from exercising any rights available to you under UK law.
22. Governing Law
These Terms and contracts entered into through arenno.co.uk are governed by the laws of England and Wales.
Nothing in these Terms deprives you of mandatory rights and protections available to you under applicable UK consumer law.
Disputes may be brought before a court with jurisdiction under applicable law.
23. Complaints
If you have a complaint regarding an order, product or our service, please contact us:
Please include your order number and relevant details where applicable.
We will make reasonable efforts to investigate and resolve complaints fairly and promptly.
24. Contact Us
If you have any questions about these Terms of Service, please contact us:
Atlantic Digital
Trading as Arenno
Website: arenno.co.uk
Email: support@arenno.co.uk