Shipping Policy

Shipping Policy

Last updated: 30 September 2026

This Shipping Policy applies to orders placed through arenno.co.uk.

Throughout this policy, “Arenno”, “we”, “us” and “our” refer to Atlantic Digital, trading as Arenno.

Order Processing

We aim to prepare and dispatch all orders within 72 business hours after your order has been successfully placed and payment has been confirmed.

Business hours are calculated on business days and exclude weekends and UK bank holidays.

Once your order has been dispatched, the delivery period begins.

Delivery Times

Our estimated delivery time is:

5–7 business days after dispatch

We deliver throughout the United Kingdom.

Please note that the delivery estimate is separate from our order processing time of up to 72 business hours.

For example, an order may require up to 72 business hours to be processed and dispatched, followed by an estimated 5–7 business days in transit.

Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

The amount charged may vary depending on the delivery method, promotion or other conditions displayed at the time of your order.

Delivery Address

Please make sure that your delivery details are complete and accurate before placing your order.

You are responsible for checking information including:

  • recipient name;

  • house or building number;

  • street address;

  • postcode; and

  • any additional delivery information required to locate the address.

If you notice an error after placing your order, please contact us as soon as possible at:

support@arenno.co.uk

We will make reasonable efforts to amend the details before dispatch, but we cannot guarantee that changes will be possible once an order has entered fulfilment.

Order Tracking

Where tracking information is available for your shipment, it will be provided using the contact details associated with your order.

Please allow some time after dispatch for tracking information to become active within the carrier's system.

Delivery Attempts

Depending on the carrier, delivery may require someone to be available to receive the parcel.

If delivery cannot be completed, the carrier may:

  • attempt delivery again;

  • leave instructions for redelivery;

  • deliver the parcel to an appropriate collection point; or

  • follow another procedure available for the delivery service being used.

Please follow any instructions provided by the carrier regarding an unsuccessful delivery attempt.

Orders Marked as Delivered

If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first checking:

  • around the delivery location;

  • with other members of your household;

  • with neighbours, where appropriate; and

  • any safe place indicated by the carrier.

If you are still unable to locate your parcel, please contact us at support@arenno.co.uk so that we can assist you.

Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible at:

support@arenno.co.uk

Please provide your order number and, where possible, photographs showing the condition of the parcel and product.

For further information regarding damaged, faulty or incorrect products, please refer to our Returns & Refunds Policy.

Delivery Delays

Our 5–7 business day delivery timeframe is an estimate and represents the period in which orders would ordinarily be expected to arrive after dispatch.

Although we work with delivery providers to ensure orders arrive as expected, occasional delays may occur due to circumstances outside our reasonable control.

These may include, for example:

  • unexpected delays experienced by the carrier;

  • unusually high parcel volumes;

  • severe weather conditions;

  • transport or network disruptions;

  • strikes or industrial action;

  • local delivery disruptions;

  • public holidays; or

  • other exceptional circumstances affecting the delivery network.

Where such circumstances occur, the estimated delivery period may be extended.

We will make reasonable efforts to assist with delayed orders and resolve delivery issues where appropriate.

Nothing in this section limits or excludes any rights you may have under applicable UK consumer law.

Contact Us

If you have any questions about your order or delivery, please contact us:

Atlantic Digital
Trading as Arenno
Website: arenno.co.uk
Email: support@arenno.co.uk