Returns & Refunds Policy
Last updated: 30 September 2026
At Arenno, we want you to be completely satisfied with your purchase.
This Returns & Refunds Policy applies to purchases made through arenno.co.uk.
Throughout this policy, “Arenno”, “we”, “us” and “our” refer to Atlantic Digital, trading as Arenno.
Nothing in this policy affects your statutory rights under UK consumer law.
1. 30-Day Returns
We offer a 30-day return period, which means you may request a return within 30 days of receiving your order.
To be eligible for a return, your item must be:
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in the same condition in which you received it;
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unused or only handled as reasonably necessary to inspect it;
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complete with any accessories, manuals or components supplied with it; and
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returned with its original packaging where reasonably possible.
You will also need your order number or other proof of purchase.
To start a return, please contact us at:
Please do not send your return before contacting us.
Once your return request has been accepted, we will provide you with the appropriate return instructions and return address.
Items returned without first requesting a return may not be accepted or may take longer to process.
2. Your Right to Cancel
If you purchase eligible goods from us online, you have statutory cancellation rights under UK consumer law in addition to our 30-day return policy.
You may notify us that you wish to cancel an eligible purchase within 14 days of receiving your goods, without having to provide a reason.
After notifying us of your cancellation, you must return the goods within the applicable statutory period.
Our 30-day return policy provides additional time for eligible returns and does not restrict or replace your statutory rights.
3. Return Shipping
Unless your item is faulty, damaged, incorrect or otherwise does not conform to your order, you are responsible for the cost of returning the item to us.
We recommend using a tracked delivery service and retaining your proof of postage until your return has been completed.
We cannot be responsible for return parcels that are lost before reaching our designated return location, except where applicable law provides otherwise.
If you receive an incorrect, faulty or damaged item, please contact us at:
Where required by UK law, Atlantic Digital, trading as Arenno, will cover reasonable return costs.
4. Damaged, Faulty or Incorrect Items
Please inspect your order after delivery.
If an item arrives damaged, is faulty, differs materially from its description or you receive the wrong item, please contact us as soon as reasonably possible at:
Please include, where reasonably possible:
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your order number;
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a description of the issue; and
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photographs or other relevant information that may help us assess the problem.
Your statutory rights in relation to faulty, damaged or misdescribed goods are not affected by this policy.
Depending on the circumstances, you may be entitled to a repair, replacement, price reduction or refund under UK consumer law.
5. Exceptions and Non-Returnable Items
Certain products may not be eligible for change-of-mind returns where an exception applies under UK law.
These may include:
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personalised or made-to-order products;
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perishable goods;
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products that cannot be returned for health or hygiene reasons once their seal has been broken;
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products that have been altered, damaged or used beyond what is reasonably necessary to inspect them; and
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other products excluded from cancellation rights under applicable UK consumer law.
This does not affect your rights where an item is faulty, damaged, misdescribed or otherwise covered by statutory consumer protections.
If you are unsure whether a product can be returned, please contact us at:
6. Exchanges
If you would like a different product, version or variation, please contact us at:
Where an exchange is available, we will provide you with the appropriate instructions.
Depending on stock availability and the circumstances of the return, the quickest option may be to return the original item for a refund and place a new order separately.
7. Refunds
Once we receive and inspect your return, we will notify you of the outcome.
If your refund is approved, it will be issued to your original payment method, unless otherwise agreed or required by law.
For statutory cancellations, refunds will be processed within the time required under UK consumer law.
Where applicable, the refund will include the cost of our standard delivery option originally paid by you.
If you selected a more expensive delivery service, any additional amount above the cost of our standard delivery option may not be refundable.
We may make a reasonable deduction from the refund where permitted by law if the value of the goods has been reduced because they were handled beyond what would reasonably be permitted when examining them in a shop.
8. Processing Times
Once a refund has been issued by Arenno, your bank, card issuer or payment provider may require additional time to process and display the refund in your account.
These processing times are controlled by your payment provider and may vary.
If you have been notified that a refund has been issued but have not received it after a reasonable processing period, please contact us at:
9. Order Cancellations
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
We will make reasonable efforts to cancel the order before dispatch.
If your order has already entered fulfilment or has been dispatched, it may no longer be possible to stop the shipment.
You may instead be able to return the order after receiving it in accordance with this policy and your applicable statutory rights.
10. Sale and Promotional Items
Unless clearly stated otherwise and subject to UK law, products purchased during a sale or promotion are covered by this Returns & Refunds Policy.
Your statutory rights are not reduced because an item was purchased at a discounted or promotional price.
11. Statutory Rights
Nothing in this Returns & Refunds Policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Where your statutory rights provide greater protection than this policy, your statutory rights will apply.
12. Contact Us
If you have any questions about a return, refund, cancellation or exchange, please contact us:
Atlantic Digital
Trading as Arenno
Website: arenno.co.uk
Email: support@arenno.co.uk